Last updated: May 2026
This Privacy Policy explains how NameHippo ("we," "us," "our") collects, uses, and protects your personal information when you visit namehippo.com or transact through our platform.
1. Information we collect
1.1 Information you provide
- Account details: name, email address, phone number, country, organization (if applicable)
- Billing information: name, address, GSTIN (for Indian businesses), tax identifiers
- Domain transfer details: registrar account or auth code recipient email
- Communications: messages you send via support, offers, or chat
1.2 Information collected automatically
- IP address, browser, operating system, device fingerprint
- Pages viewed, search queries, time on site (analytics)
- Cookies and similar technologies (see our Cookie Policy)
2. How we use your information
- To process and complete domain purchases through escrow
- To verify identity for higher-value transactions (KYC where required by law)
- To send transactional emails (order confirmations, transfer instructions, security alerts)
- To prevent fraud, abuse, and unauthorized access
- To improve site features and user experience
- To comply with legal obligations (tax, anti-money-laundering, court orders)
3. How we share information
We do not sell your personal information. We share it only with:
- Escrow partners — to facilitate the secure transfer of funds and domain ownership
- Payment processors — to process card and bank transfer payments
- Cloud infrastructure providers — for hosting, email delivery, and analytics
- Legal authorities — when compelled by valid court order or applicable law
4. Your rights
Depending on your location (EU/UK GDPR, India DPDP Act, California CCPA), you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion (subject to legal retention requirements)
- Object to or restrict processing
- Receive a portable copy of your data
- Withdraw consent for marketing communications at any time
To exercise these rights, email [email protected]. We respond within 30 days.
5. Data retention
We retain account and transaction records for the duration of your account plus 7 years after closure (to meet tax and audit requirements). Marketing email preferences are retained until you unsubscribe.
6. Security
We use TLS encryption in transit, encrypted backups at rest, two-factor authentication for sensitive operations, and least-privilege access for staff. No system is perfectly secure, but we take reasonable, industry-standard precautions.
7. International transfers
Our servers are located in the European Union (Strasbourg, France). If you transact from outside the EU, your data is transferred to and processed in the EU under standard contractual clauses or adequacy decisions where applicable.
8. Children's privacy
NameHippo is not intended for users under 18. We do not knowingly collect information from minors. If you believe a minor has provided us information, contact [email protected] for prompt deletion.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be announced via email or a prominent notice on the site at least 14 days before they take effect.
10. Contact
Privacy questions: [email protected]
General support: [email protected]